TERMS & CONDITIONS

How We Work Together at Lift Pilates

At Lift Pilates, we’re committed to creating a supportive, welcoming environment where you can grow stronger, more confident, and consistent in your practice.

Quick Overview

Here’s a brief summary of what you can expect:

  • A focus on steady progress, with personalized guidance at every stage
  • Memberships are non-refundable and hold your reserved time slot
  • One pause allowed per year for yearly memberships (up to 30 days)
  • Private lessons begin your journey and are available as needed
  • I reserve six (6) sick days and three (3) weeks of vacation annually, with advance notice
  • Studio keyholders may open the studio during vacation periods for Open Studio practice
  • Sessions missed for illness, emergencies, or vacations are not refundable or rescheduled
  • A virtual option is available if you’re mildly ill but wish to attend during your scheduled time
  • Consistent attendance is key—repeated cancellations may forfeit your reserved time
  • Thank you for showing up for yourself and for being part of the Lift Pilates community!

For full details, please see our complete studio policies below.

Full Studio Policies

1. Culture at Lift Pilates

At Lift Pilates, we foster a welcoming, supportive environment. While we work hard and break a sweat, we also laugh, share, and enjoy the journey. We take our workouts seriously but believe in having fun along the way.

My goal is to support you on your Pilates journey, helping you progress at your own pace. Embrace mistakes as essential learning tools, celebrate your successes, and grow through challenges. Pilates demands consistency and patience, but the rewards are well worth your time and effort.

2. General Terms & Conditions

  • Membership Fees: Charged on the day you begin and non-refundable. If you’ll be absent for a month, please notify me the week prior to avoid charges.
  • Yearly Membership Pauses: May be paused once for up to 30 days.
  • Private Lessons: Charged in advance. A 24-hour cancellation notice is required; no exceptions.
  • Right to Refuse Service: I reserve the right to refuse service to anyone who may not be a good fit for Lift Pilates culture or for whom my services may not be suitable.
  • Schedule and Pricing: Subject to change as needed.
  • Holidays: Membership fees are not reduced for months containing a legal holiday.
  • Instructor Absences:
    • If I’m unable to teach, you’ll be notified by email the same day.
    • For planned training or work-related travel, advance notice will be given.
  • Sick Days:

    I reserve up to six (6) sick days per calendar year. These sick days are built into my business model to support the long-term consistency of the studio. Sessions missed due to my illness will not be rescheduled or refunded. Thank you for your understanding and continued commitment to your practice.

  • Vacation Time:

    I reserve up to three (3) weeks of vacation per calendar year. Advance notice will be provided by email. During vacation periods, trusted keyholders will open the studio so you can continue your Open Studio practice. Sessions missed during vacation are not refundable or rescheduled.

  • Client Absences:

    Clients are encouraged to attend consistently. Sessions missed due to illness, family obligations, or emergencies are not refundable and cannot be rescheduled.

    If you are mildly ill or unable to attend in person, you may request to attend your scheduled Open Studio session virtually instead.

3. Missed Sessions & Cancellations

  • No Make-Ups for Missed Sessions: Missed sessions cannot be rescheduled or refunded. Your membership secures a dedicated time slot that remains unavailable to others.
  • Virtual Option: If you’re mildly ill or unable to attend in person, you may request a virtual session during your scheduled time.

4. Consistent Cancellations

Repeated cancellations may result in forfeiture of your reserved time slot in order to maintain fairness and continuity for all clients.

5. Commitment to You

By securing your time slot, I’m committed to providing personalized, high-quality instruction to help you achieve your fitness goals.

Consistency is the key to your progress, and these policies are designed to keep us both moving forward together.